Beyond The Words

Our agency was established in 2003 as a result of co-founders, Mistie Glass and Jennifer Lazarev's, desire to do more for our clients, interpreters and the Deaf Community. We wanted to raise the bar on the level of service we provide and the kind of interpreters we work with. We have achieved our mission to always go above and beyond average and we strive for excellence in all that we do.

This information can be called into the office, faxed, or sent via email. We would like to have at least 48 hours notice; however, when that's not an option do not hesitate to call our office immediately if you have a need for an interpreter. Call the agency if there are any changes to the assignment (i.e. it goes over the scheduled time frame, there is a question about services, the Deaf client does not show, there is additional information that the agency needs to provide, etc.).If additional or future services are needed, the agency must be contacted directly.

With over a million Deaf or Hard of Hearing residents in the state of California, chances are you, or the organization you work with, will be called upon to provide communication assistance to an individual who cannot hear. Are you prepared to meet this request?

It also mandates the establishment of TDD/telephone relay services. Title I with respect to private employers is enforced by the Equal Employment Opportunity Commission (EEOC). All programs, services, and activities of State or local governments are covered. These include public education and social service programs, State legislatures and courts, town meetings, police and fire departments, motor vehicle licensing, employment services, and public transportation programs.State and local governments must operate their programs so that, when viewed in their entirety, they are readily accessible to and usable by people with disabilities.